Any questions? First, check out the frequently asked questions!
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCTS?
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCTS?
Orders placed before 3:00 PM CEST on weekdays are processed the same day, while those placed after this time are processed the following business day. Processing time is typically 1 to 2 business days (Monday to Saturday, excluding Sundays). Once shipped, delivery takes an average of 5 to 10 business days (Monday to Friday). Therefore, the total delivery time for an order is estimated to be between 6 and 12 business days from the purchase date.
Want to know more? See our shipping policy for full details.
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
After shipment, you will receive an email containing the tracking number. You can then track the status of your order via our website.
WHAT IS OUR RETURN POLICY?
WHAT IS OUR RETURN POLICY?
You can return unwanted items within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer. For added security, please also review our return policy via ->return policy.
WHAT SHOULD I DO IF MY ORDER ARRIVED DAMAGED OR DEFECTIVE?
WHAT SHOULD I DO IF MY ORDER ARRIVED DAMAGED OR DEFECTIVE?
If your order is damaged or defective, please contact our customer service department immediately. We will provide you with instructions on how to return the item and process an exchange or refund.
We would be happy to hear from you
Do you have any questions? Don't hesitate to contact us. We promise to respond within 48 hours.
Customer service hours:
Monday - Friday: 9:00 AM - 5:00 PM CEST
Saturday and Sunday: 10:00 AM - 5:00 PM CEST