Shipping policy
Important information:
- Order deadline: 3:00 PM CEST
- Processing time: 1 to 2 business days (Monday to Saturday, excluding Sunday)
- Delivery time: 5 to 10 business days (Monday to Friday)
- Free delivery on orders over €100 in [Insert Country/Region]
Delivery information
Once your order is placed, you will receive a confirmation email. This means we have received your order. Order processing takes 1 to 2 business days (Monday to Saturday, excluding Sunday).
If you order before 3:00 PM CEST, we will process your order the same day. As soon as your order is shipped, we will send you an email with tracking information. You can expect to receive your order within 5 to 10 business days (Monday to Friday).
With us, you benefit from free delivery from €100, standard delivery costs €2.95.
Delivery delays
If the estimated processing and delivery time has passed and you still haven't received your order, don't worry. Please allow an additional 3 business days (Monday to Friday). If your order still hasn't arrived after this time, please contact us with your order number.
Cancellations
To cancel your order, please email us at Support@bycharlottes.ca. Please do so as soon as possible. Once your order has been processed, it will no longer be possible to cancel it.
Damaged or incorrect orders
If you received an incorrect or damaged order, please take photos and email them to us at [ ] , including your order number. We will resolve the issue as quickly as possible. We sincerely apologize for this inconvenience.
Contact
By Charlottes Canada is operated by [ ], a company registered in [ ].
Company name: [ ]
Commercial Register number: [ ]
VAT number: [ ]
Address: [ ]
Trading name: By Charlottes Canada
Email: Support@bycharlottes.ca
Telephone: [ ]
Need help? We're here to help.
Customer service hours:
Monday - Friday: 9:00 AM - 5:00 PM CEST
Saturday and Sunday: 10:00 AM - 5:00 PM CEST